Chapter 8

Run a controlled pilot

Updated

Put the system into a real workflow with a named owner.

Read

Do

  • Choose a pilot cohort and document eligibility and consent needs.
  • Train users, observe actual sessions, and log support needs.
  • Review quality and failure thresholds before expanding traffic.

You are done when: A pilot review with usage, failures, user feedback, and an explicit go/no-go decision.